Shipping & Returns
At SRising Technology Co., Limited, we are committed to providing a seamless shopping experience with reliable shipping and hassle-free returns. Please review our Shipping & Returns policy below to ensure a smooth transaction.
Shipping Policy
Processing Time
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Orders are typically processed within 1-3 business days after payment confirmation.
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Custom and bulk orders may require additional processing time, depending on the complexity of the request.
Shipping Methods & Estimated Delivery Time
We offer multiple shipping options to meet your needs:
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Standard Shipping: Estimated delivery in 7-14 business days.
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Expedited Shipping: Estimated delivery in 3-7 business days.
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Express Shipping: Estimated delivery in 2-5 business days.
Delivery times may vary depending on the destination country, customs clearance, and local courier services.
Shipping Costs
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Shipping fees are calculated based on order weight, destination, and chosen shipping method.
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Free shipping is available for orders over $1 (terms may vary by region).
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Customers are responsible for any applicable customs duties, taxes, or import fees.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your package's status.
Lost or Delayed Shipments
If your package is delayed or lost in transit, please contact our support team at [email protected] for assistance. We will work with the shipping carrier to resolve the issue as quickly as possible.
Returns & Exchanges
Return Policy
We accept returns on eligible items within 30 days of delivery, subject to the following conditions:
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Items must be unused, unworn, and in their original packaging with tags attached.
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Custom-made or personalized items are non-refundable, unless there is a defect or manufacturing error.
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Clearance or final sale items are not eligible for return.
Return Process
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Request a Return: Contact our customer service team at [email protected] with your order number and reason for return.
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Receive Return Authorization: Once approved, you will receive a return authorization number and shipping instructions.
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Ship the Item Back: Customers are responsible for return shipping costs unless the item is defective or incorrect.
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Refund or Exchange: After receiving and inspecting the returned item, we will process a refund or exchange within 5-7 business days.
Refund Policy
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Refunds will be issued to the original payment method.
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Shipping fees are non-refundable, except in cases of defective or incorrect items.
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If the return does not meet our policy criteria, we reserve the right to reject the refund or offer store credit instead.
Exchanges
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If you wish to exchange an item for a different size or color, please place a new order and return the original item for a refund.
Contact Us
If you have any questions or need further assistance regarding shipping or returns, feel free to contact our support team at:
Email: [email protected]
Phone: 16514072010
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (GMT)
At SRising Technology Co., Limited, customer satisfaction is our top priority. We appreciate your trust in our products and services!